Away We Go

It is your responsibility to review your booking for accuracy. Notify Away We Go, LLC immediately if there are any discrepancies by calling 407-743-5252 or emailing info@awaywegoco.com.

**For Arriving Flights** • Please provide the flight landing time. If your flight time changes, it is your responsibility to notify us. On arrival day, we will track your arrival flight and allow time for you to collect your bags. You will meet the driver on Ground Transportation Level 1. You can text or call us at 407-750-8686 at any time. If your flight time changes, it is your responsibility to notify us. We track your incoming flight to Orlando but **do NOT track outbound flights** on your departure day. • In the event your flight arrives earlier than scheduled, our team will make every effort to accommodate your updated arrival time. However, please note that your driver may experience a slight delay in reaching you due to other ride commitments scheduled prior to your original arrival time. Thank you for your understanding.

*For Resort/Park Pickups*: The time listed should be when we will PICK YOU UP, NOT THE FLIGHT DEPARTURE TIME. Please confirm the pickup time is correct. Please be at your pickup location 10-15 minutes early. Our drivers are on tight schedules, and traffic can cause delays. If you haven’t heard from your driver at the scheduled time, please allow a 15-minute grace period. During race events, delays can be longer. Drivers can wait up to 5 minutes past the scheduled pickup time, please be sure to arrive early. Notify us if there are any changes to your outbound flight time/pick up time. • If there is an error in the information we have, notify us immediately at info@awaywegoco.com. If we are not notified of incorrect information, no refunds will be issued. We also send a confirmation text a few days before travel—please read all communication. • Be sure to read the info-graph attached to this email. You could be picked up in a silver or grey Away We Go van. There are times you could be picked up in a yellow Mears van. These are drivers contracted with Away We Go who rent Mears vans. This is a standard practice.

**Driver Issues and Delays** • If you cannot find the driver, CONTACT US immediately via call or text. DO NOT leave the airport. Failure to notify us will result in a full 1-way fare charge. • We reserve the right to charge you wait time and additional airport parking if your bags do not make it on the flight and you must fill out paperwork at the baggage claim. We WILL NOT charge you wait time if your flight is delayed for any reason. • Communication is key. Should your flight be delayed, we will try in good faith to get a vehicle dispatched to your location as quickly as possible. • Please call/text us immediately if your flight is cancelled or changed, to make sure we can still accommodate your new time. • Due to delays or breakdowns, you may be transported in a different vehicle than the one originally booked.

**Child Seats** Customers are responsible for installing or inspecting child seats used by Away We Go, LLC. Our drivers will NOT install child seats for liability reasons.

**Stroller Rentals** Refer to the separate rental agreement for strollers. Damage insurance covers repair or replacement costs for broken parts. It does not cover theft or lost strollers. Without insurance, you are responsible for replacement costs (if it is a replaceable part) or the cost of a new stroller (if brand parts can not be purchased for said damage and/or broken part).

**Booking and Payment** • Double-check your invoice for accuracy. • Gratuity is included in the invoice. If you’d like to give an additional tip, you may do so directly to the driver via cash, Venmo, or CashApp (please note the driver’s name). • Your card will be charged in full at the time of confirmation. Changes to bookings MUST be made by contacting info@awaywegoco.com or by calling/texting 407-743-5252. For URGENT NEEDS within 24-48 hours of travel, please call or text our dispatch line at 407-750-8686.

**Cancellations and Refunds** • To cancel a reservation (transportation and/or stroller rental), you must do so MORE THAN 5 DAYS (6 days or more) prior to your first scheduled pick-up date (or rental date, whichever comes first). Cancellations made within 5 days of your scheduled ride are non-refundable but a credit can be received. If cancelled more than 5 days prior to your first scheduled pick-up date, you will receive a full refund minus a 10% cancellation processing fee. • No refund or credit will be offered for cancellations made 24 hours or less from the scheduled pickup time. • Any cancellation refunds may take up to 15-20 business days to be credited back to the card originally used. • If you fail to show up at your pre-scheduled pickup time, you will forfeit the full fare of all scheduled rides. • On the date of your ride, you must be ready to depart at the prescheduled time. A **5-minute grace period** is allowed for non-airport locations. For airport pickups, please proceed to baggage claim/ground transportation level 1. We allow time for restroom breaks & stroller pick-ups. • If your flight is canceled or plans change within 5 days, but more than 24 hours, we will offer a credit for future rides, valid for 12 months from the last scheduled ride/rental date on the invoice. If canceled in less than 24 hours, no credit or refund will be offered. • Credits will automatically expire 12 months after the date of the last scheduled ride on the invoice. If last minute changes of pickup times are requested (within 24 hours) we will do our best to accommodate the change. If, however, we are completely booked and only able to accommodate your previously confirmed pickup time, no credit or refund will be offered.

**Food and Cleanliness** • Consumption of food items is not allowed in the vehicle. A $150 cleaning fee will be charged for any food or beverage spills in the vehicle. • We are not responsible for allergic reactions due to prior guests’ consumption in the vehicle. **Damage Fees** A minimum $300 fee will be charged for cleaning vehicles contaminated by bodily fluids.We have to remove the vehicle from service and we have to get it professionally cleaned in order to ensure safety for our clients. **Lost items** We are not responsible for articles left in the vehicle, but found items will be delivered (schedule permitting) or returned for a fee/shipped at the customer’s expense. We are not responsible for luggage transported, dropped off, or picked up by Away We Go, LLC.

**COVID-19 Waiver and Assumption of Risk** The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is reported to be contagious. The state of medical knowledge is evolving, but the virus is believed to spread from person-to-person contact and possibly by contact with contaminated surfaces and objects or in the air. People reportedly can be infected and show no symptoms and therefore spread the disease. The exact methods of spread and contraction are unknown, and there is no known treatment, cure, or vaccine for COVID-19. Evidence has shown that COVID-19 can cause serious and potentially life-threatening illness and even death. Away We Go, LLC cannot prevent you [or your child(ren) or travel partners] from becoming exposed to, contracting, or spreading COVID-19 while utilizing Away We Go, LLC’s services or premises. It is not possible to prevent against the presence of the disease. Therefore, if you choose to utilize Away We Go, LLC’s services you may be exposing yourself to and/or increasing your risk of contracting or spreading COVID-19. By using our services, you acknowledge that COVID-19 is contagious and that there are risks involved. You voluntarily assume the risk of exposure, infection, or spread of COVID-19. I have read and understood the above warning concerning COVID-19. I hereby choose to accept the risk of contracting COVID-19 for myself and/or my children in order to utilize Away We Go, LLC’s services. These services are of such value to me [and/or to my children,] that I accept the risk of being exposed to, contracting, and/or spreading COVID-19 in order to utilize Away We Go, LLC’s services.

**Waiver of Liability** I hereby forever release and waive my right to bring suit against Away We Go, LLC and its owners, officers, directors, managers, officials, trustees, agents, employees, independent contractors or other representatives. I understand that this waiver means I give up my right to bring any claims including for personal injuries, death, disease or property losses, or any other loss, including but not limited to claims of negligence and give up any claim I may have to seek damages, whether known or unknown, foreseen or unforeseen. This includes any connection with exposure, infection, and/or spread of COVID-19 related to utilizing Away We Go, LLC’s services.

**Misc** •ECV/Scooters: Our van accommodates some folding ECVs/scooters but does not have a ramp or lift. Drivers cannot assist with loading. •If our services exceeded your expectations, please leave a review on our Facebook page and share our info in Disney planning groups. •For additional rides during your trip, text or call us at 407-743-5252. Thank you for choosing Away We Go!